Be the Expert Customers Rely On

Why Choose This Apprenticeship?

Become the go-to expert for customer support, handling complex queries, complaints, and technical requests while driving improvements that boost customer satisfaction. As a Customer Service Specialist, you’ll shape the customers experience, influence business strategy, and develop leadership skills that open doors across industries.

This apprenticeship is ideal for roles in:

💬 Webchat & Online Support
🚨 Monitoring & Alarm Receiving Centres
🛠️ Technical Support & Service Teams
🧯 Fire & Security Customer Care Teams

What You’ll Learn:

• Deliver expert-level customer service across multiple platforms
• Resolve complex issues and manage escalations
• Use customer data to drive improvements and inform strategy
• Apply leadership styles to mentor teams and improve outcomes
• Communicate effectively to simplify complex information for customers

Training Structure:

The apprenticeship typically lasts just over 1 year, followed by an End-Point Assessment (EPA). Learning will be delivered via a blended model of online group sessions, self guided study and online 1:1 with the tutor.

Career Pathways:

On completion, apprentices can progress into roles such as:

👩‍💼 Customer Service Manager
💼 Client Relationship Specialist
📊 Customer Experience Analyst
🛡️ Account Manager

End-Point Assessment (EPA):

To successfully complete the apprenticeship, apprentices will:

✅ Undertake a Practical Observation
✅ Complete a Work-Based Project & Presentation
✅ Participate in a Professional Discussion

Companies are actively seeking customer service professionals who can go beyond basic support – become a valued expert and take the next step in your career today!