Face-to-Face Training Course Cancellation & Transfer Policy

This policy applies to all face-to-face training courses delivered by Skills for Security. By booking a course, delegates and/or employers confirm acceptance of the terms below.

1. Delegate Cancellations

All cancellations must be submitted in writing by email to training@skillsforsecurity.org.uk

|  Notice Period Before Course Start  |  Cancellation Outcome  |

| 14 days or more  |  Full refund (minus admin fee, if applicable)  |
|  7–13 days  |  50% of course fee refunded  |
|  Less than 7 days  |  No refund payable  |
|  Non-attendance on the day  |  No refund payable  |

Where a booking is made less than 14 days before the course start date, the above refund structure will still apply.

2. Course Transfers / Date Changes

We understand that circumstances can change. Delegates may request to transfer to an alternative course date, subject to availability.

• Transfers requested 7 days or more before the course: one free transfer permitted
• Transfers requested less than 7 days before the course: an administration fee of £75 + VAT may apply
• Multiple transfer requests may be declined or treated as a cancellation
• Transferred bookings must be completed within 6 months of the original course date unless otherwise agreed

3. Substitutions

Delegates may nominate a substitute attendee at no additional cost, provided:

• The substitute meets any course prerequisites
• We are notified at least 48 hours before the course start date

4. Retained Monies & Course Materials

Where a cancellation results in retained fees, this reflects costs already incurred, including:

• Venue hire commitments
• Trainer allocation
• Course materials preparation
• Administrative costs

Any pre-issued digital materials or certification access may be withdrawn.

5. Course Cancellation by Skills for Security

In the unlikely event that Skills for Security cancels or reschedules a course, delegates will be offered:

• A full refund, or
• A transfer to an alternative date

Skills for Security is not liable for any additional costs incurred, including:

• Travel costs
• Accommodation
• Loss of earnings

6. Exceptional Circumstances

Refunds outside of this policy may be considered at our discretion in exceptional circumstances, including:

• Serious illness
• Bereavement
• Extreme unforeseen circumstances

Supporting evidence may be requested.

7. Contact Details

For cancellations, transfers or queries, please contact:

training@skillsforsecurity.org.uk
01905 744000